Frequently asked questions

mySerenity is more than a place to book therapy — it's a mental-wellness community. Alongside verified therapists, counsellors and wellness practitioners you can book private video, chat or in-person sessions with, you'll find a community of like-minded people who've chosen to take a step forward toward their wellbeing — sharing, supporting and growing together. Join group classes, track your mood and habits, and reflect with our AI companion Aria, all in one place.

Tap Sign up, register with your email, and verify the one-time code we send you. You'll add a few profile details, and you can verify your mobile number to receive booking reminders.

No. mySerenity is not an emergency service. If you or someone else is in immediate danger, please contact your local emergency number or a crisis helpline right away.

Browse Therapists, open a profile to see specialities, languages, fees and reviews, pick an available slot, choose the session type, and pay securely. Your booking is confirmed as soon as payment succeeds.

Depending on the therapist: video, chat, and in-person consultations, plus subscription-based group classes (such as yoga). Each therapist sets which types they offer and the length of each session.

Yes. You can reschedule to another available slot up to a few hours before the session. Cancellations made outside the cancellation window are refunded per our policy; a small fee may be retained for late cancellations. Full details are on our Refund & Cancellation page.

Open the session from your dashboard — the join button becomes active a few minutes before the start time. Sessions run in a private in-app video room; no extra app or download is needed.

Each therapist sets their own price, shown as a single all-inclusive amount (the therapist's fee plus platform fee and applicable taxes). The price you see at checkout is the final amount you pay.

Payments are processed securely through our payment gateway and support UPI, cards, net banking and popular wallets. mySerenity never stores your full card details.

Eligible refunds go back to your original payment method. If a therapist cancels or doesn't show, you receive a full refund. See the Refund & Cancellation page for timelines and specifics.

Yes. Every practitioner is reviewed and approved by our team before they appear in search, including identity (KYC) and professional-credential checks. Ratings and reviews come only from patients who have completed a session.

Where clinically appropriate, your therapist can share a prescription or care plan you can view and download. Formal medical prescriptions are issued only by suitably licensed practitioners (for example, psychiatrists).

Your personal and health information is confidential and is not shared between therapists or with third parties for marketing. Chat messages have personal contact details automatically redacted to keep you safe on-platform. Read our Privacy Policy for the full picture.

Clinical notes a therapist writes are private to them. Any prescription or care plan they choose to share is visible to you in your dashboard.

The community is a safe, moderated space to connect with others on the same journey — people who have decided to take a step forward toward their wellbeing. Share experiences, ask questions, react and follow others, and feel less alone. Posts are moderated and personal contact details are automatically redacted to keep everyone safe.

Aria is our AI wellness companion for reflection, journaling prompts and general emotional support between sessions. Aria is not a substitute for a licensed therapist and cannot handle emergencies.

Group classes are subscription-based. You subscribe to a trainer for 30 days, then book a seat in their published class slots (one class per day). Group sessions are multi-participant and are not recorded.

Reach us via the Contact us page, email support@myserenity.in, or call +91 80353 83500 (Mon–Sat, 9 AM – 9 PM IST). Logged-in users can also raise a ticket from their dashboard.